User Experience Engineer at Fair Isaac

Aim: To excel Fair Isaac Product's Usability and User Experience.

Duration: June 2008 to July 2009 (India, UK and US)

Methods Used: Information Architecture, User-centered Design Process, Usability testing and evaluation, Web Strategy, User Experience Research, Interaction Design, Functional & Presentation Specifications, Site Documentation, Requirement Gathering, Quantitative and Qualitative Methods, Ethnography, UML, Flowcharts.

Responsibilities:

• Design and specify user interface guidelines and information architecture using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery methods.
• Produce user requirements specifications, low and high fidelity wireframes, prototypes, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Work closely with development teams to ensure that design specifications are implemented.

Design and Methodology:

• The User Interface (UI) redesign included defining the UI framework, common features, design patterns, standards & guidelines for designers and developers.
• Conducted Usability tests for the existing products, some of them are Debt Manager ™ Solution, Falcon ®, FAFS, and Global FICO ™ Scores.
• Designed Task flow and User Interface based on Use Cases as defined by Business Systems Analyst (BSA) and Project Management (PM).